Cancellation & Refund Policy

Effective: October 2, 2026

This policy applies to all consultations and memberships with Mayor Health MD, PLLC.

Appointments

Cancel or reschedule at no charge with at least 24 hours' notice. Late cancellations and no-shows forfeit the appointment fee and are not refunded or credited. Arriving more than 10 minutes late may mean a shortened or rescheduled visit; fees are not prorated for late arrival.

What is refundable

• Duplicate charges processed in error.
• A booking cancelled before any provider review has taken place.
• Verified pharmacy shipment errors, subject to the pharmacy's own policy.
• Membership fees paid in advance for any period after your membership ends, prorated by month, as required by section 624.27, Florida Statutes.
• All advance membership fees for any period after the Practice stops providing care, if that happens for any reason.

What is not refundable

• Completed consultations.
• Prescriptions once sent to a pharmacy.
• Compounded medications and supplements once dispensed.
• Membership benefits not used within their billing cycle (for example, an unused monthly consultation).
• No-shows and late cancellations.

A fee pays for the physician's time and clinical judgment. Disagreeing with a diagnosis, or a decision not to prescribe, is not grounds for a refund.

Ending a membership

Email mark@mayorhealthmd.com at least 30 days before you want it to end. Monthly members are not billed again after the end date; annual members receive the prorated refund above. Full terms are in the Membership Agreement.

How to ask for a refund

Email mark@mayorhealthmd.com within 7 days of the charge with your name, the date and the amount. Approved refunds go back to the original payment method within 10 business days.

Questions

Mayor Health MD, PLLC
3531 SW 87th Ct, Miami, FL 33165 (telehealth visits only)
Phone: 305-482-3078
Email: mark@mayorhealthmd.com